Albuquerque Community Safety Logs 37,140 Calls Q3 2026

Albuquerque Community Safety responded to 37,140 calls for service through the third quarter of fiscal year 2026, a 12.3 percent rise from the same period last year. The figure puts the department on track to exceed the prior year total by 4,529 calls and reach nearly 49,520 calls by year end. Most of the calls involved mental health, homelessness and addiction cases that do not require police.

The increase reflects both a 3 percent rise in 911 calls and an 82 percent jump in 311 calls compared with the previous quarter. Overall call volume in the third quarter stood 13.4 percent above the second quarter. On average, 88 percent of calls created in a given shift were dispatched during that same shift.

Program expansions and community events

At the start of 2026 the department began a partnership with the New Mexico Motor Vehicle Division to issue free state IDs at Connect to Care events for unhoused residents. In 2025 ACS completed 4,311 transports to medical care, behavioral health services, substance use treatment and shelter, a 30 percent increase over the year before; another 841 transports were recorded early in 2026. The department also graduated 13 new responders in March from its academy and welcomed another 13 recruits in January as part of its 12th training class.

Those additions build on more than 42,000 calls handled in 2025 that freed more than 31,000 hours for police and fire units. As part of the Seasons of Nonviolence initiative, the city held a free indoor track and field camp at the Albuquerque Convention Center in February that drew more than 260 youth ages 8 to 18. A free skating night and DJ camp for high school students followed in March.

Response times and service request trends

Responders reached the highest-priority behavioral health calls in an average of 18 minutes after creation, an improvement of more than nine minutes from the second quarter. The average time to close a 311 service request fell to 19 hours and 38 minutes even as requests rose 83.4 percent, or 1,190 additional requests, from the prior quarter. The department continues to operate inside its 72-hour target window for those tickets.

With the current pace of growth, ACS projects it will handle almost 49,520 calls for service by the end of the fiscal year while expanding its roster of trained responders.